• Vacancy Reference Number
    700
  • End Date:
    28 Jul 2024 at 23:59
  • All Departments
    Environment and Climate Change
  • Advertising Salary
    £37,575 - £38,769 (or £32,076 - £33,945 excluding Inner London Weighting)
  • Contract Type
    Permanent
  • Hours Per Week
    35
  • Working Pattern
    Full time

About The Role

London Borough of Islington has vacancies in their Notice Processing and Operations Team. The positions will be based at either of our two sites: Ashton-Under-Lyne (Manchester), or Islington (London). The successful applicants may be able to work some days from home.
 

The Correspondence Officer role involves investigating appeals against parking tickets, making decisions in line with existing policy and responding in a customer-focused manner. Candidates should be articulate, able to deal efficiently with large volumes of correspondence, and understand the need for high quality and accuracy in the work they produce.

To deal with all written enquiries, challenges representations and Appeals, received from members of the public in relation to Penalty Charge Notices.

The successful candidate will be part of a team of Correspondence Officers and will collaborate with other teams and colleagues across Islington's Parking Operations. Parking Operations provides an important service to residents, visitors, businesses and those travelling through the borough.

Please refer to the person specification within your application to demonstrate your suitability for the post. Previous applicants are welcome to reapply.
In return, we can offer you:
  • Up to 31 days leave per year (increasing to 36 days after five years of local government service)
  • 35-hour working week
  • A range of flexible working arrangements
  • Excellent pension scheme
  • Cycle to Work scheme and discounted gym memberships
  • Local discounts from restaurants, shops, health and beauty therapists, and more!

For further information or for an informal conversation about the post, please contact:

Mark Pope, Correspondence and Appeals Team Leader

[email protected]

07795 611 590

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. 

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. 

Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.

Recruitment information
 
It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 
 
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.
 
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. To find out if this post requires a Disclosure at the appropriate level, please check the attached job description and person specification.
 
Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

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