• Vacancy Reference Number
    298
  • End Date:
    21 Apr 2024 at 23:39
  • All Departments
    Homes and Neighbourhoods
  • Advertising Salary
    £37,575 - £38,769
  • Hours Per Week
    35
  • Working Pattern
    Full time

About The Role

We are looking for motivated, customer-focused team players with a genuine interest in housing, to help us deliver excellent housing services and take forward our exciting and challenging improvement plan.

We have two vacancies within our newly devised Hub Team. 

You will be responsible for providing an effective customer focused service with an emphasis on tenancy sustainment and income maximisation. You will utilise your excellent problem-solving skills with our partners and other external agencies in order to assist our tenants to meet their obligation in relation to their rent, supporting our Income Recovery Teams and meeting Islington’s expected performance outcomes. 

You will be required to manage telephone calls and queries, complete targeted campaigns, collect Income payments and provide benefit advice and support in relation to rent arrears administration.

You will have:
  • Experience of Public sector housing. Experience of income recovery an advantage.
  • Experience of delivering services within a multi-cultural community.
  • An understanding of welfare benefits sufficient to provide general advice to service users.
If you are interested in a challenging position, with variety and are willing to go the extra mile then we welcome your application.
 
For further information or for an informal conversation about the post, please contact:

Bobbie-Leigh Davis Hub Team Manager 

 

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. 

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. 

Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.

Recruitment information
 
It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 
 
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.
 
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
 
The post is subject to a standard DBS check, and 3 years referencing. 
 
Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

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