About The Role

We are looking for two Operations Facilitators to work for the Estate Services department.

We are looking for highly motivated team player who are passionate about housing, to help us deliver excellent services and advance our exciting and challenging improvement plan. The role would be ideal for someone who is passionate about ensuring Islington residents live in safe, healthy and comfortable conditions. You would be required to ensure the Estate Services teams are provided with the highest levels of support to manage caretaking, Grounds Maintenance, Refuse and Recycling services, repairs and Health and Safety requirements on our estates.

Main duties of the job

The key responsibilities are for the provision of administrative and support services to the Estate Services teams. The ability and experience to create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings. Furthermore, to provide operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working. You will be expected to raise communal repairs and follow up any repairs related issues. In addition, you would be required to ensure that written and verbal enquiries regarding estate related issues are dealt with professionally, effectively and in line with targets. This involves take ownership of service requests, providing a helpful response and resolve issues to satisfactory conclusion.

You will act as an ambassador of the Council on the front-line service delivery.

We have a very diverse team and are expanding. As such we are seeking dynamic individuals who want to fulfil our mission to improve the quality of life on Islington’s housing estates.

Our objectives and priorities:

To provide safe, comfortable homes and estates
Support residents to live well in their communities
Increase resident engagement/feedback and improve analysis and learning from responses and complaints
Reducing waste and increasing recycling

Our estate services teams collaborate with residents and other service areas, such as refuse and recycling, grounds maintenance, community safety and police to ensure our outdoor spaces are green, clean and safe.

In return for your knowledge and skills, we offer a vast range of staff benefits here at Islington such as:

Up to 31 days leave per year with more for long service
Excellent pension scheme
Learning and development opportunities to maximise your potential
Local discounts from restaurants, shops, health and beauty therapists, and more
Staff support networks

Milesh Patel - Head of Estate Services

[email protected]

0207 527 5300 (select option 3)

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

Up to 31 days leave per year, increasing to 36 days after five years of local government service
A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
Learning and development opportunities to maximise your potential
Competitive pay and a commitment to paying all staff the London Living Wage at minimum
Excellent local government pension scheme
Cycle to Work scheme and discounted gym memberships
Local discounts from restaurants, shops, health and beauty therapists, and more!

Recruitment information

It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

The post is subject to a basic and 3 years referencing.

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.