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  • This post is only open to internal applicants.

Telecare Agent x 2

Scale 4 £22,641 - £24,081 p.a. + 20% Shift Allowance

Main area
Scale 4 £22,641 - £24,081 p.a. + 20% Shift Allowance
Full time 35 hours per week
Job ref
222 Upper Street
Scale 4 £21,810 - £23,610 p.a. + 20% Shift Allowance
27/01/2019 23:59

Islington Council’s Telecare Service provides a high quality community alarm response service to elderly and vulnerable clients in the community. We provide routine and emergency support on a 24/7 basis, ensuring delivery of a service that promotes the dignity and wellbeing of our customers. We are seeking 2 x Telecare Agents to join our team; and offer assistance to the Emergency Response Officers. In this varied role, your responsibilities will include responding to emergencies in client’s homes, installing equipment, system inputting, and answering calls from customers enquiring as to the service. In addition we also provide the out of hour’s service for the council as a whole, where we handle calls for housing & commercial repairs, noise & anti-social behaviour and referrals for social services.


You will be an individual with excellent listening and communication skills, you’ll have extensive experience of providing quality services for elderly and vulnerable people in either telecare or a similar setting. You need to be able to offer reassurance to our clients and have ability to remain calm in all situations. Excellent IT skills, be a team player, flexible and have the ability to multi-task.

You will be required to work on a rota basis of 12 hour shifts; this will include days, nights, weekends and bank holidays.

Additional Information

This post is subject to enhanced DBS clearance

It is essential for any applicant to have a full, clean, current UK driving licence. (Documentation will be checked at interview and the successful applicant will need to complete the council’s driving assessment)

Islington Council’s commitment is ‘to create a place where everyone, whatever their background, has the same opportunity to reach their potential and enjoy a good quality of life’.

Closing Date: Sunday 27th January 2019

Interview Date: Week commencing 18 February 2019



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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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0207 527 4689