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Emergency Response Officer

Scale 5/6 £24,135 - £29,010 p.a. + 20% shift allowance

Main area
Scale 5/6 £24,135 - £29,010 p.a. + 20% shift allowance
Full time 35 hours per week
Job ref
222 Upper Street
Scale 5/6 £24,135 - £29,010 p.a. + 20% shift allowance
21/01/2019 23:59

Emergency Response Officer x 3

Islington Council’s Telecare Service provides a high quality community alarm response service to elderly and vulnerable clients in the community. We provide routine and emergency support on a 24/7 basis, ensuring delivery of a service that promotes the dignity and wellbeing of our customers. We are seeking an Emergency Response Officer to join our team; in this varied role, your responsibilities will include responding to emergencies in client’s homes, installing equipment, system inputting, and answering calls from customers enquiring as to the service. In addition, we also provide the out of hour’s service for the council as a whole, where we handle calls for housing & commercial repairs, noise & anti-social behaviour and referrals for social services.

As an Emergency Response Officer you will deal with complex enquiries in accordance with customer services strategies and corporate policies. You will need to be sensitive to the needs of different customer groups; ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs using our alarm handling platform.

You will be an individual with excellent listening and communication skills, you’ll have extensive experience of providing quality services for elderly and vulnerable people in either telecare or a similar setting. You need to be able to offer reassurance to our clients and have ability to remain calm in all situations. Excellent IT skills, be a team player, flexible and have the ability to multi-task.

You will be required to work on a rota basis of 12 hour shifts; this will include days, nights, weekends and bank holidays.

Additional Information

This post is subject to enhanced DBS clearance

It is essential for any applicant to have full, clean, current UK driving licence. (Documentation will be checked at interview and the successful applicant will need to complete the council’s driving assessment)

Islington Council’s commitment is ‘to create a place where everyone, whatever their background, has the same opportunity to reach their potential and enjoy a good quality of life’.

Closing Date: Sunday 27th January 2019

Interview Date: Week commencing 18th February 2019


For an informal discussion about the role please contact Cheryl Brown on 020 7527 1882 or at

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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020 7527 2948