Job vacancies

Complaints and Appeals Officer

S02/P01 £32,592 - £34,938 p.a.

Main area
S02/P01 £32,592 - £34,938 p.a.
Full time 35 hours per week
Job ref
7 Newington Barrow Way, London N77EP
S02/P01 £32,592 - £34,938 p.a.
03/06/2018 23:59

We are looking for a flexible and self-motivated Complaints and Appeals Officer to join us as part of the Complaints and Appeals Team within Finance and Resourcing.

In order to be considered for this opportunity, you will be required to prepare case submissions and take the lead in representing the council at tribunal and other relevant hearings. High standards of quality and accuracy are a must, and key for this role. You will have an excellent knowledge of housing benefit legislation and a good knowledge of other welfare benefits. Our customers are to be treated with dignity and respect whilst maintaining the council's position.

Other challenging aspects of this role will be to assist your colleagues in responding to all levels of complaints including LGO, and attend meetings on behalf of the council. You will need proven high levels of customer service to promote and maintain the reputation of the council and ensure that our customers are at the heart of what we do.

This position is subject to a successful enhanced DBS check.

Islington Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. 

Closing date: Sunday 3 June 2018 at 23:59

Interview and test date: Tuesday 19 June 2018

For an informal discussion about the role please contact Naina Patel on 0207 527 3648 or at

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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If you have problems applying, contact

020 7527 2948