Job vacancies

Income Recovery Apprentice

Training Grade LLW £18,615 p.a.

Main area
Housing & Adult Social Services
Training Grade LLW £18,615 p.a.
Fixed term - 2 years
Full time 35 hours per week
Job ref
245 St John Street
Training Grade LLW £18,615 p.a.
28/01/2018 23:59

Islington Council offers a wide range of high quality apprenticeships that combine working in a great job, comprehensive training and development opportunities and a competitive salary.


Our Income Recovery Apprenticeship Pathway consists of a 2 year opportunity to build on your communication skills and customer service skills whilst working towards a Housing Property Management qualification. Following the initial application process, the successful applicant will join the St Johns Housing Office to experience working alongside the Income Recovery Team. The apprentice will assist the team to support residents in the St Johns/Clerkenwell or Holland Walk area.


The Job - Working as an Income Recovery Apprentice for the Council you will:

  • Collect rent arrears by way of correspondence, telephone calls and interviews;
  • Agree repayment plans based on the weekly charge and their income;
  • Manage parking and garage accounts by way of correspondence, telephone calls and interviews;
  • Learn and apply the principles and practices of relevant tenant law;
  • Learn about the range of housing services such as allocations, repairs and anti-social behaviour, signposting residents to support services and making referrals;
  • Deliver a range of administrative functions such as diary management, photocopying, scanning, filing and responding to requests for information via email, letter and telephone calls;
  • Maintain and update records and support teams with data entry, inputting and extracting information and numerical data
  • Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities


Training and Development – Within your role you will:

  • Complete a Level 2 Housing Property Management Assistant qualification. This will involve attendance at a college and/or completing tasks in the workplace
  • Join the Apprenticeship personal and professional development programme that will involve a series of varied development activities and events throughout your year with the Council


Working in Islington Council

We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the activities mentioned above and through the ongoing support of your manager and a mentoring programme. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; discounted gym memberships, tax efficient childcare vouchers and cycle schemes, discounted theatre tickets and local discounts from restaurants and shops.


Moving on

After you have successfully completed your apprenticeship you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher level apprenticeship elsewhere. You will have networked across the Council and be aware of the internal job market during your time with us and we will provide support on your approach to the wider job market as part of your development programme.


The Income Recovery Apprenticeship is ideal for people with excellent interpersonal skills, written and verbal communication. To apply for this apprenticeship, you must:

  • Be a 16+ Islington resident, Islington care leaver or former Islington secondary school student. We encourage applications aged 16-24 however applicants of all ages will be considered.
  • Be unemployed/economically inactive (working no more than 16 hours a week).
  • Not already be qualified in Housing at Level 2 or above


Closing Date: Sunday 28 January 2018 at 23:59

Assessment Day: Friday 9 February 2018

Apprenticeship Start Date: March 2018


For an informal discussion about apprenticeships at Islington council please contact, Jack Biggs on 020 7527 2281 or email


If you are an Islington resident who would like support with your application please contact the iWork Team on 020 7527 3559 or email


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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Apply online now

If you have problems applying, contact

020 7527 2849