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Apprentice Bars and Events Supervisor

Apprenticeships: London Living Wage

Main area
Bars, Events, Hospitality
Grade
Apprenticeships: London Living Wage
Contract
Apprenticeship: 18 months
Hours
  • Full time
  • Annualised hours
35 hours per week
Job ref
RS/0088/FWP
Site
Islington Town Hall
Town
London
Salary
£19,802 pa
Salary period
Yearly
Closing
30/01/2022 23:59

Our ambition

We're determined to make Islington fairer. To create a place where everyone, whatever their background, has the opportunity to reach their potential and enjoy a good quality of life.

We also have an ambitious goal – to be the best council in the country – with every employee clear about the part they play and inspired, focused and supported to give their very best.

We want to build an organisation where employees feel valued, inspired and empowered to help us achieve our goals and provide the best services possible to our residents.

Our values and behaviours

‘Be Islington’ is about setting a clear challenge about what it means to be an Islington employee and sets the standard for every new recruit.

We ask our employees to ‘Be Islington’ – playing their part in working together for a fairer borough and to always be collaborative, be ambitious, be resourceful, and be empowering (‘CARE’).

 

Islington Council offers a wide range of high quality Apprenticeship Pathways that combine working in a great job, comprehensive training and development opportunities, and a competitive salary.

Our Hospitality Supervisor Apprenticeship Pathway consists of an 18 month long opportunity to build on your hospitality (bars) and event management skills, and apply your customer service and problem solving skills attitude whilst working towards a Level 3 Hospitality Supervisor apprenticeship qualification. Following the initial application process, successful applicants will join Islington Council’s Islington Assembly Hall team where you will work under supervision to learn and assist with all aspects of events held at Islington Assembly Hall and its break-out areas with a particular focus on delivering a well-managed bar service, ensuring the smooth operational running of the bars at events – such as concerts and weddings - with a focus on high standards of customer service.

Islington Assembly Hall is one of the most exciting mid-sized music venues in London, playing host to names such as Skepta, Ed Sheeran, Foo Fighters, Jessie Ware, Laura Mvula and many more. The team deliver on booking in live and non-live shows. This is achieved through excellent customer service and the delivery of key activities which are designed to meet the needs of our customers.  Working as part of a friendly and well respected team, your role will be varied and rewarding.

 

The Job - Working as a Bars and Event Supervisor apprentice for the Council you will:

  • Work behind the bars serving customers and clients of Islington Assembly Hall
  • Develop duty management skills in managing events, ensuring the safe and effective operational running of demanding events in line with health and safety requirements.
  • Develop supervisory skills supporting sessional staff in delivering services
  • Assist with stock management including stock counts, stock deliveries and stock movement
  • Learn how to work within staffing budgets, booking staff on a rota basis and float control
  • Deliver to high standards including customer service and representing the service in a professional manner
  • Develop strong professional relationships with your own team and with others we work alongside and to whom we provide services.

 

Training and Development – Within your role you will:

  • Complete a Level 3 Hospitality Supervisor Apprenticeship funded by the Council. This will involve online learning, independent study and online/face to face meetings with your training provider to support your development
  • Join the Apprenticeship Pathway personal and professional development programme that will involve a series of varied development activities and events throughout your year with the Council

Due to the nature of the role, you will be expected to work a changing shift pattern as we are a 7 day a week venue and events may occur any day of the week. This will include working late nights/weekends and early mornings.

Working in Islington Council

We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the activities mentioned above and through the ongoing support of your manager and a mentoring programme. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; discounted gym memberships and cycle schemes, discounted theatre tickets and local discounts from restaurants and shops. 

 

Moving on

After you have successfully completed your Apprenticeship Pathway you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher level apprenticeship elsewhere. You will have networked across the Council and be aware of the internal job market during your time with us and we will provide support on your approach to the wider job market as part of your development programme.

 

The Level 3 Hospitality Supervisor Apprenticeship Pathway is ideal for those who enjoy helping others and are passionate about good customer service.

To apply for this apprenticeship, you must be:

  • aged 18 or above and
  • unemployed (or working no more than 16 hours)
  • and an Islington resident or Islington care leaver or a student at an Islington secondary school student currently or within the last 12 months. 
  • Not currently be qualified in hospitality at level 3 or similar discipline
  • Qualified in Maths at GCSE grade A*-C/4-9 or equivalent level 2 qualification e.g. Level 2 Functional skills in Maths.

Closing Date: Sunday 30th January 2022 at 23:59

Proposed Assessment Day: 11th February 2022

Apprenticeship Start Date: March 2022

 

As part of the recruitment process you must also meet the course entry requirements of the apprenticeship and this may result in further assessments undertaken by the training provider.

An information session is being held on 22 January 2022 at 3pm for any residents who would like a chance to find out more about the role before applying and we can also offer some application guidance . Please register your details on by clicking on the apprenticeship information session link 

If you are an Islington resident who would like support with your application please contact the iWork Team on 020 7527 3559 or email iWork@islington.gov.uk

Person specification

Appreticeship criteria

Essential criteria
  • Why have you chosen to apply for an apprenticeship? Why have you chosen this particular apprenticeship pathway?

Apprenticeship criteria

Essential criteria
  • Provide an example of when you have demonstrated good written or verbal communication skills. What impact did this have?

Apprenticeship criteria

Essential criteria
  • Describe your capability in the use of IT, email and application packages such as Microsoft Word, Excel, Google Email and Maps. Please provide examples of when you have used specific IT packages and what you have produced.

Apprenticeship criteria

Essential criteria
  • Give an example of a time when you have worked as part of a group to achieve a goal?

Apprenticeship criteria

Essential criteria
  • Describe a time that you have had to organise your own workload. How did you achieve this?

Apprenticeship criteria

Essential criteria
  • Describe your understanding of equality, diversity and inclusion. How would you reflect this in a work environment?
London Healthy workplaceTimewise helps businesses to attract and develop the best talent through flexible working.London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationDisability confident committedGood Work StandardStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Bobby Kane
Job title
Bars and Events Manager
Email address
bobby.kane@islington.gov.uk
Telephone number
02075273353